Payment Options:

Physiofit Stamford (‘Physiofit') requires all appointments (initial appointments and follow up appointments) to be paid in full up to 24hours prior to the appointment via the Payments tab on our website.

https://www.physiofitstamford.co.uk/payments.php

PLEASE NOTE WE DO NOT ACCEPT CASH OR CHEQUE.

Refund Policy:

Appointments cancelled with more than 48hours notice will be refunded, but the refund may be subject to administration fees. Appointments cancelled with less than 48hours notice will be charged the full cost of the appointment. Appointments can be moved with more than 24hours notice without being charged.

In the unfortunate event of an appointment being cancelled by Physiofit such as due to staff sickness or adverse weather conditions, you will be offered an alternative appointment at the earliest opportunity.

Conduct and Behaviour:

You will be asked to complete a registration form prior to your first appointment. It is important that this is completed as part of our legal and safety requirements. Please inform your physiotherapist of any new health issues that they will not be aware of from your registration form and please complete a new registration form at the earliest opportunity if your health condition changes.

Physiofit operate a zero tolerance policy to any form of misconduct or abusive behaviour towards staff. Anyone reported for such behaviour will be asked to leave immediately and will forfeit any remainig appointment time or future appointments.

Lost Property:

All personal belongings are brought onto the premises at your own risk and Physiofit does not accept liability for any loss or damage to property of clients.

If items are left/found, please hand to your instructor for safe keeping. If you think you have lost an item on our premises, please ask your instructor who can check lost property. If items are not claimed within 28 days they will be donated to charity.

Complaints:

Please email info@physiofitstamford.co.uk for a copy of our complaints procedure.

Changes to Terms and Conditions:

These terms may be updated from time to time. The current version of these terms can be found on our website. By attending physiotherapy at Physiofit we will assume you have accepted the current terms and conditions, and you will also be asked to confirm your acceptance of these at the start of each course of treatment.

These terms were updated 18/04/23.